David Fraser - Illustrative projects

Kwik Fit Insurance places considerable importance on the environment in which its people work in its call centre and has won a number of industry awards for the quality of its workplace. I implemented a system for developing behavioural competence to enable the management team to foster the kind of behaviours they wanted at all levels in the organisation.

We elicited a model of desired behaviours from a number of groups of staff in a workshop setting and distilled them into a set of 5-7 role aspects (depending on the job) each with 15 or so constituent behaviours. This was then integrated with the rest of the performance appraisal system. Recent feedback is that the process is working well and contributing to Kwik Fit Insurance being a "fantastic" place to work. Change management skills were also transfered to Kwik Fit directors and their teams through a series of workshops.

PSI Electronics Ltd provides automatic fault location equipment for the detection of faults in low voltage power distribution networks. This is an example of the kind of business I have assisted as a contribution to the development of new enterprise in Scotland.

As part-time CEO of this company, I brought investment into the business and developed the commercial standing of the Company, which was originally a spin-out from Strathclyde University. The Company is now well-placed in its commercial market.

HMNB Clyde - I assisted the Commodore and the Managing Director of the Clyde Naval Base at Faslane and Coulport with redevelopment of the Base management structures and processes. This included reshaping the top management boards to reflect the partnering environment that exists between the MOD and the private sector service provider Babcock Marine to maximise the efficiency and effectiveness of the Naval Base, all whilst ensuring safety.

This work included implementing a system of programme management to run the 80 or so projects underway on the Base under a unified system of control.

The project involved elements of programme management, business management, facilitation, board development and coaching as well as stimulating collaborative working and change in an environment with overlaid organisational cultures and multiple and complex stakeholder interests. More...

	David Fraser *Getting difficult things done*
	Illustrative projects
David Fraser Leading in projects, performance management and applied relationship intelligence Home Relationships made easy Free information Expertise Illustrative projects Recent work Clients Things people said The company The team Corporate career Biography Badges Contact details	Kwik Fit Insurance places considerable importance on the environment in which its people work in its call centre and has won a number of industry awards for the quality of its workplace. I implemented a system for developing behavioural competence to enable the management team to foster the kind of behaviours they wanted at all levels in the organisation. We elicited a model of desired behaviours from a number of groups of staff in a workshop setting and distilled them into a set of 5-7 role aspects (depending on the job) each with 15 or so constituent behaviours. This was then integrated with the rest of the performance appraisal system. Recent feedback is that the process is working well and contributing to Kwik Fit Insurance being a "fantastic" place to work. Change management skills were also transfered to Kwik Fit directors and their teams through a series of workshops. PSI Electronics Ltd provides automatic fault location equipment for the detection of faults in low voltage power distribution networks. This is an example of the kind of business I have assisted as a contribution to the development of new enterprise in Scotland. As part-time CEO of this company, I brought investment into the business and developed the commercial standing of the Company, which was originally a spin-out from Strathclyde University. The Company is now well-placed in its commercial market. HMNB Clyde - I assisted the Commodore and the Managing Director of the Clyde Naval Base at Faslane and Coulport with redevelopment of the Base management structures and processes. This included reshaping the top management boards to reflect the partnering environment that exists between the MOD and the private sector service provider Babcock Marine to maximise the efficiency and effectiveness of the Naval Base, all whilst ensuring safety. This work included implementing a system of programme management to run the 80 or so projects underway on the Base under a unified system of control. The project involved elements of programme management, business management, facilitation, board development and coaching as well as stimulating collaborative working and change in an environment with overlaid organisational cultures and multiple and complex stakeholder interests. More...
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